Delivery Information
Delivery Options
Welcome to My Site, your go-to online store for frozen fish and seafood needs. We offer a wide selection of products, at an affordable price. Additionally, we offer free delivery with a minimum purchase of $100.00, so you can save even more while ordering with us. For the Cold Lake area, we have two days of delivery in a week depending on numbers of order received. Our customer service team is always available to assist you with any questions or concerns you may have.
DELIVERY POLICY
For Apartment Buildings, Condominiums and such buildings, the shipment may be left by the courier at the front desk or with security. If so, it is your responsibility to get the shipment from them in a timely manner before the product spoils. We recommend getting it right away to put in a fridge &/or freezer.
We do NOT deliver to PO Boxes. If a PO Box is entered as the address, you will be responsible for the order and NO REFUND will be issued to any orders shipped to PO Boxes for any issues at all.
Also, in cases where product is sold by the weight i.e. kilograms or pounds, we will do our best to get the weight as close as possible to the weight ordered. In some cases it may be impossible to ship the exact amount but it will be within a reasonable and acceptable variance.
*With all delivery, we do ask you to have someone available to sign off on the order. It is crucial to put your order in the fridge or freezer right away. If no one is home or at work to sign off, the order will be left at your door. Before delivery we will be contacting you via your home contact number to confirm your address and availability. It will be your responsibility if the product becomes too warm, thawed out or stolen. It is Your Responsibility to Receive the order or else please do not place an order.
Feel free to contact us if you have any questions regarding delivery.